Refund policy

Last updated: 10 May 2025

At SkinKindle™, your satisfaction is our top priority.
If you're not completely happy with your purchase, we're here to help!

---

Returns

We offer a 30-day money-back guarantee from the date you receive your order.
If 30 days have passed since your purchase, unfortunately, we can’t offer a refund or exchange.

To be eligible for a return:

• The item must be unused and in the same condition you received it.

• It must also be in the original packaging.

Certain products (like hygiene-related items) are not eligible for returns once opened for safety reasons.

---

Refunds

Once your return is received and inspected, we will email you to notify you that we have received your item.
We will also notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

• If you haven’t received a refund yet, first check your bank account again. Then contact your payment provider — it may take some time before your refund is officially posted.

---

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange it for the same item, please contact our support team at contactskinkindle@gmail.com.

---

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund (if prepaid return labels are used).

---

How to Start a Return

Please contact our support team at contactskinkindle@gmail.com with:

• Your order number

• A description of the issue

• Clear photos or videos (if needed)

We'll guide you through the return process quickly and easily!